FAQs
[FREQUENTLY ASKED QUESTIONS]I don't need 1,000 units. Can we still work together?
Yes, and honestly that's where most of our best projects start. Our minimum order quantity is 50 units for most promotional products, and our Production Pilot program is specifically built for smaller runs of 100 units or less. You get real product in hand, test it with your customers, and decide whether to scale from there. No big commitment required upfront.
You're probably more expensive than what I'm used to paying. Why?
We are, compared to overseas. We're made in Lynn, MA, use premium materials, and don't cut corners on construction. What that gets you is a product that doesn't undercut your brand, holds up in daily use, and gives your customers something they actually want to keep.
That said, we work hard to keep our pricing competitive through smart design and refining our process over time. With one of our longest-running products, we've cut production costs by half since the first run without touching the quality. Efficiency builds as the relationship does.
If you're comparing us to a $4 overseas keychain, we're not the right fit. If you've ever had a cheap piece of merch sit on a shelf unsold, we're worth a conversation.
Are your materials actually made in the USA?
For most of our products, yes. Our leather comes from American tanneries including Horween in Chicago and Wickett & Craig in Pennsylvania. We source domestic hardware wherever we can and are upfront when a component isn't available domestically.
When we do go outside the US, it's never a compromise. We only use materials we'd stand behind on their own merits, like Conceria Walpier Buttero leather from Italy or YKK zippers from Japan. If full domestic sourcing is a hard requirement for your brand, tell us early and we'll confirm what's possible before any project kicks off.
What does the process look like if I want something custom?
It depends on where you're starting. There are three paths:
If you want something from our existing catalog, we skip the design phase entirely. You pick the product, we customize materials, colors, and logo placement. Production is typically two weeks once materials are in.
If you have an idea that needs a new pattern, we start with a design stage. That means translating your concept into a manufacturable design, building prototypes, and iterating until it's right. Most projects take two to six weeks here depending on complexity.
If your design is proven and you're ready to scale past 100 units, we move into tooling-ready production with custom cutting dies and brass stamps. That's where unit costs drop and throughput increases.
We're happy to talk through which path makes sense for your situation before anything is decided.
Can I see a sample before placing an order?
That's usually how we prefer to start. A physical sample closes more questions than any catalog photo or rendering can. Reach out and we'll talk about what makes sense, whether that's sending you one of our existing products or building a quick prototype of something new.
How long does production take?
For promotional products from our existing catalog: about two weeks once materials are on hand.
For a new design going through our Production Pilot (small batch, laser-engraved, up to 100 units): two weeks production time, with a two to six week design stage before that if we're starting from scratch.
For full tooling-ready production (100+ units, custom dies and brass stamps): over a month for production, with additional lead time for tooling setup.
Material procurement adds time on top of all of this and varies by what we're sourcing. We'll give you a realistic timeline before the project starts, not a best-case number.
Do you only do your catalog products, or can you make something completely new?
Both. Our catalog is the fastest path to a branded product, with existing tooling and clear pricing. But custom development is really what we're set up for. If you have a product idea, a gap in your lineup, or something you've been trying to source domestically without luck, that's exactly the kind of project we want to hear about.
What kinds of businesses do you work with?
We've worked with craft breweries, grooming brands, heritage apparel companies, ski manufacturers, and private clubs. The common thread isn't the industry, it's that they care about quality and want a product that actually represents their brand well. If that's you, we're probably a good fit.
Still Have Questions?